So. I’ve told you all about my Garmin Goodbye, right? After my Garmin 405cx stopped holding a charge just a year after Mr. Dawn gifted her to me, I wasn’t sure that I’d be able to stay true to the Garmin brand. However, because of their outstanding customer support the last few weeks, I will be a Garmin Girl from now on!
Wanna know why? So glad that you asked!!!
- Warranty-Smoranty. It was several weeks past the one-year warranty that I started to have problems with Gigi. The charge would magically go from 100% to zero in just about 10 minutes. I was terrified to even hope that I could get it fixed or replaced. I decided to go ahead and email them. Almost immediately I got an email back saying that they would definitely take care of it even though it was outside of the timeline covered by the warranty.
- They have a plan B. First, they had me update the software and “reboot” (not sure if you can do that on a watch, but whatever) my unit. That seemed to fix the problem. At least for two months it did. Then I started having more problems and they were still willing to replace it! By that time, it was a full three months past the end of the warranty. Yay for plan B!
- 10 to 14…equals 7? I was told that it would take 10-14 days to get my new unit. 7 days later (5 business days) my new baby girl is in my arms!!! And by arms, I mean wrist.
- New strap! So, I totally messed up. I was supposed to “remove all accessories” before sending it in because I would be getting a completely different units. I carefully removed the velcro strap. But I forgot that there are actually “connector pieces that help the watch part hold on to the velcro part (if any of that makes sense…). I’ve been kicking myself cause it meant that I was going to have to spend another $25 for just two little plastic pieces. I emailed Garmin for like the 34th time asking if there is anyway to just buy the adapters without having to buy the entire strap kit. And, they just emailed me back to let me know that they had some in stock and shipped it out to me today. Free of charge!